Shipping Policy

Effective Date: January 16, 2025

1. Introduction

At Grandski Collection (hereinafter referred to as “we,” “us,” or “our”), we are committed to providing efficient and reliable shipping services for all of our customers. This Shipping Policy (hereinafter referred to as “Policy”) outlines our shipping methods, associated costs, delivery timeframes, and other relevant information pertaining to the shipment of products purchased through our website, grandskicollection.com (hereinafter referred to as the “Site”), and our physical store located at 1112 Church St, Lynchburg, Virginia, United States. By making a purchase from Grandski Collection, you (hereinafter referred to as “Customer,” “You,” or “Your”) agree to the terms and conditions outlined in this Policy. This policy is designed to be transparent and easily understandable.

2. Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Our default shipping option, typically delivered within 3-7 business days within the contiguous United States.

  • Expedited Shipping: A faster shipping option, typically delivered within 1-3 business days within the contiguous United States.

  • In-Store Pickup: Option to pick up your order at our physical store during our business hours.

3. Shipping Costs

Shipping costs are calculated based on several factors, including:

  • Shipping Method: The cost will vary depending on the selected shipping method (Standard or Expedited).

  • Destination: Shipping costs may vary based on the delivery location.

  • Weight and Size: The weight and size of the package will impact the shipping costs.

  • Special Handling: Some items may require special handling, which could result in increased shipping costs.

The shipping cost will be calculated and displayed at checkout before payment is finalized.

4. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days after payment is received.

  • Weekend and Holiday Orders: Orders placed on weekends or holidays will be processed on the next business day.

  • Processing Time Variations: Processing time may vary due to order volume or product availability.

5. Delivery Timeframes

  • Standard Shipping: Estimated delivery within 3-7 business days after the order has been processed, for locations within the contiguous United States.

  • Expedited Shipping: Estimated delivery within 1-3 business days after the order has been processed, for locations within the contiguous United States.

  • In-Store Pickup: Ready for pickup within 1-2 business days after order placement, and you will be notified when your order is ready.

  • Delivery Time Variations: Delivery times are estimates and may vary due to unforeseen circumstances, such as weather conditions, carrier delays, or peak shipping periods. We are not responsible for delays caused by shipping carriers.

  • Delivery to Remote Areas: Shipments to remote locations or areas with limited access may require additional delivery time.

6. Shipping Destinations

  • Contiguous United States: We offer shipping to all locations within the contiguous United States.

  • Alaska and Hawaii: Shipping to Alaska and Hawaii may be available, with longer delivery times and potentially higher shipping costs.

  • International Shipping: At this time, we do not offer international shipping. We may offer international shipping in the future.

  • PO Boxes: We can ship to PO Boxes.

7. Shipping Confirmation

  • Email Notification: Once your order has been shipped, you will receive a shipping confirmation email.

  • Tracking Information: The shipping confirmation email will include your tracking number and a link to the carrier’s website to track your shipment.

8. Shipping Address

  • Accuracy: It is your responsibility to provide a complete and accurate shipping address.

  • Address Verification: We may verify your address to ensure accurate delivery.

  • Address Change: We cannot guarantee address changes after your order has been placed. If you need to change your shipping address, please contact us immediately, and we will do our best to assist you.

  • Incorrect Address: We are not responsible for delays or non-delivery caused by incorrect or incomplete shipping addresses provided by the customer. Additional fees may apply for re-shipping orders returned due to address errors.

9. Shipping Restrictions

  • Specific Products: Certain products may be restricted from shipping to certain locations due to regulations or shipping carrier policies.

  • Hazardous Materials: We do not ship hazardous materials.

  • Large Items: Large or oversized items may have limited shipping options or increased shipping costs.

10. In-Store Pickup

  • Selection: During checkout, you will have the option to choose in-store pickup.

  • Notification: You will be notified by email when your order is ready for pickup.

  • Pickup Location: Your order can be picked up at our physical store located at 1112 Church St, Lynchburg, Virginia, United States during business hours.

  • Pickup Timeframe: You must pick up your order within 7 days from the date of the notification. After 7 days, your order may be canceled, and you may be refunded.

  • Identification: Please bring a valid photo ID and your order confirmation email when picking up your order.

11. Order Tracking

  • Tracking Number: Once your order has been shipped, you will receive a tracking number.

  • Tracking Website: Use the tracking number to monitor the progress of your shipment on the carrier’s website.

  • Delivery Updates: Monitor your tracking for updates regarding your delivery date and location.

12. Loss or Damage

  • Risk of Loss: The risk of loss or damage to the products passes to you once the products are delivered to the shipping carrier.

  • Insurance: We are not responsible for damaged or lost packages caused by the shipping carrier or incidents outside of our control. If you would like to insure your package against loss or damage, please contact us. Additional fees may apply.

  • Damaged Packages: If you receive a damaged package, please take photos of the packaging and the damaged item(s), and contact us immediately. We will assist you with filing a claim with the shipping carrier.

13. Delivery Issues

  • Contact Us: If you experience any delivery issues, such as lost packages, delays, or incorrect delivery, please contact us immediately, and we will do our best to assist you in resolving the issue.

  • Investigation: We may need to investigate any delivery issues with the shipping carrier.

14. Changes to This Policy

We reserve the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of our website or purchase of our products and services following any changes to this Policy constitutes your acceptance of those changes.

15. Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us:

  • Address: 1112 Church St, Lynchburg, Virginia, United States

  • Phone: (800) 779-0902

  • Email: contact@grandskicollection.com

  • Website: grandskicollection.com