Payment Policy

Effective Date: January 16, 2025

1. Introduction

At Grandski Collection (hereinafter referred to as “we,” “us,” or “our”), we strive to provide a seamless and secure payment experience for all of our customers. This Payment Policy (hereinafter referred to as “Policy”) outlines the accepted payment methods, payment processes, and other relevant information pertaining to transactions made through our website, grandskicollection.com (hereinafter referred to as the “Site”), and in our physical store located at 1112 Church St, Lynchburg, Virginia, United States. By making a purchase from Grandski Collection, you (hereinafter referred to as “Customer,” “You,” or “Your”) agree to the terms and conditions outlined in this Policy. This policy is designed to be transparent and easily understandable.

2. Accepted Payment Methods

We accept the following payment methods for purchases made on our Site and in our physical store:

  • Credit Cards:

    • Visa

    • MasterCard

    • American Express

    • Discover

  • Debit Cards:

    • Visa Debit

    • MasterCard Debit

  • Online Payment Platforms:

    • PayPal (available for online purchases)

    • Apple Pay (available for online purchases and in-store where applicable)

    • Google Pay (available for online purchases and in-store where applicable)

  • Cash: Accepted for in-store purchases only

  • Gift Cards: Grandski Collection gift cards are accepted for purchases both online and in-store.

  • Other Payment Methods: We may, from time to time, offer other payment methods. Any new payment methods will be clearly displayed on our Site or in-store.

3. Payment Process for Online Purchases

  • Checkout: When you are ready to purchase, proceed to the checkout page on our Site.

  • Payment Information: You will be required to provide your payment information, including your credit/debit card number, expiration date, and CVV code, or select an online payment platform.

  • Billing Address: Please ensure that the billing address you provide matches the address associated with your payment method.

  • Secure Payment Gateway: We utilize a secure payment gateway to protect your payment information during transmission. Your data is encrypted to safeguard against unauthorized access.

  • Payment Authorization: Once you submit your payment information, we will request authorization from your payment provider.

  • Order Confirmation: After successful payment authorization, you will receive an order confirmation email containing your order details and payment receipt.

  • Order Fulfillment: We will process your order upon receiving payment confirmation.

4. Payment Process for In-Store Purchases

  • Checkout: When you are ready to purchase, proceed to the checkout counter in our physical store.

  • Payment Method: Let our staff know your desired payment method (cash, credit/debit card, online payment platform, or gift card).

  • Payment Processing: Our staff will process your payment using our point-of-sale system.

  • Receipt: Upon successful payment processing, you will receive a printed or digital receipt as proof of your purchase.

  • Gift Card: For purchases using our gift card, the balance will be deducted from your card.

  • Return with receipt: When return products at the store, the payment should be refunded with the payment method that customer use when buying.

5. Payment Security

  • Secure Technology: We employ industry-standard security measures, including encryption technology and secure payment gateways, to protect your payment information.

  • Data Protection: We are committed to protecting your personal and payment information. We adhere to applicable data protection laws and regulations.

  • Third-Party Security: We ensure that our payment processors maintain high security standards to safeguard your data.

  • Fraud Prevention: We may conduct fraud checks to prevent any unauthorized use of payment methods.

6. Pricing and Taxes

  • Pricing Accuracy: We strive to ensure that all prices displayed on our Site and in our store are accurate. However, in the event of a pricing error, we reserve the right to correct the price.

  • Price Changes: Prices of products and services are subject to change without prior notice.

  • Sales Tax: We are required to charge sales tax on purchases made in states where we have a legal obligation to do so. The sales tax rate will be calculated based on your shipping address (for online orders) or purchase location (for in-store orders).

  • Total Price: The total price displayed at the checkout, before payment is processed, will include the product price, applicable taxes, and shipping costs.

7. Payment Authorization and Disputes

  • Payment Authorization: By providing your payment information, you authorize us to charge the total amount of your purchase.

  • Disputes: If you believe there is an error with your payment or a transaction issue, please contact us immediately.

  • Resolution: We will investigate any payment disputes and make reasonable efforts to resolve the issue.

  • Chargebacks: In the event of a chargeback or payment dispute, we may require additional documentation from you to resolve the issue.

8. Refunds

  • Refund Method: Refunds will be credited back to the original method of payment used for the purchase.

  • Processing Time: Please allow 7-10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your payment provider.

  • Refunds for Returns: For refunds related to returns, please refer to our Refund and Returns Policy.

9. Currency

All prices and transactions are processed in U.S. Dollars (USD).

10. Gift Cards

  • Purchase: Grandski Collection gift cards can be purchased online or in-store.

  • Usage: Gift cards can be used for purchases online and in our physical store.

  • Balance: The balance on your gift card can be checked online or in our physical store.

  • Non-Refundable: Gift cards are non-refundable and cannot be redeemed for cash.

11. Changes to This Policy

We reserve the right to modify this Payment Policy at any time. Any changes will be effective immediately upon posting on our Site. Your continued use of our website or purchase of our products and services following any changes to this Policy constitutes your acceptance of those changes.

12. Contact Information

If you have any questions or concerns about this Payment Policy, please contact us:

  • Address: 1112 Church St, Lynchburg, Virginia, United States

  • Phone: (800) 779-0902

  • Email: contact@grandskicollection.com

  • Website: grandskicollection.com