Sales Policy

Effective Date: January 16, 2025

1. Introduction

This Sales Policy (hereinafter referred to as “Policy”) outlines the terms and conditions related to the sale of products by Grandski Collection (hereinafter referred to as “we,” “us,” or “our”). This Policy applies to all purchases made through our website, grandskicollection.com, and in our physical store at 1112 Church St, Lynchburg, Virginia, United States. By making a purchase, you (hereinafter referred to as “Customer,” “You,” or “Your”) agree to adhere to the conditions outlined in this Policy.

2. Product Information

  • Descriptions: We strive to provide accurate and detailed product descriptions, including specifications, images, and functionalities. However, slight variations may occur due to manufacturing processes or digital presentation differences. We do not warrant that the product descriptions are entirely error-free.

  • Availability: Product availability is subject to change. We attempt to keep our online inventory updated, but a product’s listing does not guarantee its immediate availability. If a product you ordered is unavailable, we will notify you and may offer an alternative or a refund.

  • Pricing: All prices are listed in U.S. dollars. Prices are subject to change without prior notice. We endeavor to ensure pricing accuracy, but if a pricing error occurs, we reserve the right to correct it, including after an order has been placed. In such cases, you will have the option to cancel the order.

3. Ordering and Payment

  • Placing an Order: You may place an order through our website or at our physical store. An order is considered placed when you have added products to your cart and have proceeded through the checkout process.

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order; acceptance will only occur when we ship your product.

  • Payment Methods: We accept various payment methods, including credit cards, debit cards, and other electronic payment platforms that may be available on our website or in-store.

  • Security: We employ industry-standard security measures to protect your payment information. However, you understand that transmitting payment information over the internet is never entirely secure.

  • Sales Tax: We will charge applicable sales tax based on the shipping address for online purchases, or as required by law for in-store purchases.

4. Shipping and Delivery

  • Shipping Options: We offer several shipping options, including standard shipping, expedited shipping, and in-store pickup. Shipping costs and estimated delivery times will be displayed at checkout.

  • Shipping Address: It is your responsibility to provide a complete and correct shipping address. We are not liable for delays or non-delivery due to incorrect or incomplete addresses.

  • Delivery Times: Delivery times are estimates only and are not guaranteed. Factors such as carrier delays or weather conditions may impact delivery times.

  • Risk of Loss: The risk of loss or damage to products transfers to you once the products are delivered to the carrier. Please inspect packages upon arrival and notify us immediately of any damages.

5. Returns and Exchanges

  • Return Period: You may return most new, unopened items within 30 days of delivery for a full refund, provided that the item is in its original packaging and has all original parts.

  • Return Procedure: To initiate a return, please contact us at contact@grandskicollection.com or call us at (800) 779-0902 to obtain a Return Authorization Number (RAN). You must include the RAN with your return shipment.

  • Return Shipping: You are responsible for paying return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).

  • Restocking Fees: We may charge a restocking fee for items that are returned opened, damaged, or missing parts. We will assess the returned item and communicate any potential restocking fee.

  • Exchanges: If you wish to exchange an item, please follow the return procedure and place a new order for the desired item.

  • Non-Returnable Items: Certain items are not returnable, including but not limited to software, downloadable products, and items marked as final sale.

  • In-Store Returns: Purchases made in our physical store can be returned to the same location, following the above return guidelines. Please bring your purchase receipt.

6. Refunds

  • Refund Processing: Once we receive and inspect your return, we will process your refund within 10 business days. Refunds will be credited to the original form of payment.

  • Refund Amounts: Refund amounts will equal the purchase price of the product, excluding shipping costs, unless the return is due to our error.

  • Notification: You will receive an email notification when your refund has been processed.

7. Warranty and Repairs

  • Manufacturer’s Warranty: Most products we sell come with the manufacturer’s warranty. Details of the warranty period and coverage can be found in the product documentation or on the manufacturer’s website.

  • Our Warranty: Grandski Collection does not offer its own warranty, but we will assist customers in processing claims under the manufacturer’s warranty.

  • Repairs: For products under warranty, we can facilitate sending your item to the manufacturer for repair or replacement. Please contact us at contact@grandskicollection.com or call us at (800) 779-0902 to get assistance.

  • Out-of-Warranty Repairs: We may offer repair services for out-of-warranty products, subject to availability of parts and repair personnel. Costs for out-of-warranty repairs will be quoted upfront.

8. Limitation of Liability

  • Grandski Collection shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of products purchased from us. Our liability is limited to the amount you paid for the product in question.

  • We are not responsible for any damages or losses arising from unauthorized modifications or improper use of our products.

9. Governing Law

This Sales Policy shall be governed by and construed in accordance with the laws of the State of Virginia, without regard to its conflict of law principles. Any disputes arising under or in connection with this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Virginia.

10. Contact Information

If you have any questions or concerns about this Sales Policy, please contact us:

  • Address: 1112 Church St, Lynchburg, Virginia, United States

  • Phone: (800) 779-0902

  • Email: contact@grandskicollection.com

  • Website: grandskicollection.com