Privacy Policy

Effective Date: January 16, 2025

1. Introduction

At Grandski Collection (hereinafter referred to as “we,” “us,” or “our”), we are committed to protecting the privacy of our customers and visitors to our website, grandskicollection.com (hereinafter referred to as the “Site”), and our physical store at 1112 Church St, Lynchburg, Virginia, United States. This Privacy Policy (hereinafter referred to as “Policy”) explains how we collect, use, disclose, and safeguard your personal information. By using our Site or purchasing our products and services, you (hereinafter referred to as “Customer,” “You,” or “Your”) agree to the terms of this Policy. This policy is designed to be transparent and compliant with applicable data protection laws.

2. Information We Collect

We collect various types of information when you interact with our Site and our services, including:

  • Personal Information: This is information that identifies you as an individual. It includes:

    • Contact Information: Name, postal address, email address, phone number.

    • Account Information: Username, password, security questions.

    • Payment Information: Credit card details, billing address, purchase history.

    • Order Information: Order details, shipping address, product preferences.

    • Customer Service Information: Communication with customer support, feedback.

  • Non-Personal Information: This is information that does not directly identify you as an individual. It includes:

    • Device Information: IP address, browser type, operating system, device identifiers.

    • Usage Data: Website navigation, pages viewed, time spent on pages, search queries, click data.

    • Cookies and Tracking Technologies: Data collected through cookies, web beacons, and other tracking technologies.

    • Aggregated Data: Data that is compiled and anonymized to be statistically analyzed.

  • Information Collected In-Store:

    • When you make a purchase at our physical store, we may collect information such as your name, contact information, and purchase details.

    • We may use security cameras in our stores for security and loss prevention purposes.

3. How We Collect Information

We collect information in various ways:

  • Directly from You:

    • When you create an account on our Site.

    • When you place an order online or in-store.

    • When you subscribe to our newsletters or marketing communications.

    • When you contact us for customer support.

    • When you participate in surveys or promotions.

  • Automatically Through the Site:

    • Through cookies and tracking technologies as you navigate our website.

    • Through server logs that capture your IP address and usage patterns.

  • From Third Parties:

    • From payment processors to process transactions.

    • From shipping carriers to provide delivery services.

    • From analytics providers to understand website usage.

4. How We Use Your Information

We use your information for various purposes, including:

  • Order Fulfillment: To process your orders, manage your account, and provide customer service.

  • Communication: To respond to your inquiries, provide updates on your orders, and send marketing communications.

  • Website Improvement: To analyze website usage, improve user experience, and optimize our Site.

  • Personalization: To personalize your shopping experience, provide tailored recommendations, and send you relevant content.

  • Marketing: To send promotional emails, newsletters, and other marketing materials (you may opt-out at any time).

  • Fraud Prevention: To detect and prevent fraud, misuse of our Site, and any illegal activity.

  • Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions.

  • Security: To protect the security and integrity of our Site and data.

5. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We share your information with service providers who assist us in providing our services, such as:

    • Payment processors for payment processing.

    • Shipping carriers for order delivery.

    • Email service providers for marketing communications.

    • IT service providers for website maintenance and security.

    • Analytics providers for website usage analysis.

  • Business Partners: We may share your information with business partners who offer products or services that may be of interest to you.

  • Legal Authorities: We may share your information when required by law, court order, or other legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

  • With Your Consent: We may share your information with third parties when you have explicitly consented to such sharing.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect data about your usage of our Site.

  • Cookies: These are small text files that are stored on your device. They help us remember your preferences, understand how you interact with our Site, and provide personalized experiences.

  • Web Beacons: These are small electronic images that help us track website activity, including page views and user behavior.

  • Tracking Pixels: These are small bits of code embedded on our site that are used to measure the effectiveness of advertising.

7. Your Choices and Rights

  • Access: You have the right to access the personal information we hold about you and request a copy of this information.

  • Correction: You have the right to request that we correct any inaccurate or incomplete information about you.

  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.

  • Opt-Out: You can opt-out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.

  • Cookie Controls: You can control how cookies are used on our Site by adjusting your browser settings. Please note that blocking certain cookies may affect your experience on our site.

  • Do Not Track: Some browsers have “Do Not Track” settings, which you can use to signal your preferences to websites. Please note that our website does not currently respond to “Do Not Track” signals.

  • Withdraw Consent: You can withdraw your consent for us to process your personal information, where the processing is based on your consent. However, this will not affect the lawfulness of processing based on your consent before its withdrawal.

  • Exercising Your Rights: To exercise any of these rights, please contact us using the contact information provided below.

8. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption technologies to protect your data during transmission and at rest.

  • Secure Storage: Storing personal information on secure servers with limited access.

  • Access Controls: Limiting access to personal information to authorized personnel only.

  • Regular Monitoring: Monitoring our systems for vulnerabilities and breaches.

  • Training: Providing training to our employees on data protection best practices.

Despite our efforts, no security system is impenetrable. Therefore, we cannot guarantee the absolute security of your data.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your personal information once it is no longer necessary for our business purposes.

10. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend that you review the privacy policies of these third-party sites before providing any personal information.

11. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

12. International Data Transfers

If you are accessing our Site from outside the United States, your information may be transferred to and processed in the United States. We will take measures to ensure that such transfers comply with applicable data protection laws.

13. Changes to This Policy

We may update this Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this Policy periodically for any updates. Your continued use of our Site or services following the posting of changes constitutes your acceptance of those changes.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your privacy rights, please contact us:

  • Address: 1112 Church St, Lynchburg, Virginia, United States

  • Phone: (800) 779-0902

  • Email: contact@grandskicollection.com

  • Website: grandskicollection.com