Refund and Returns Policy

Effective Date: January 16, 2025

1. Introduction

At Grandski Collection (hereinafter referred to as “we,” “us,” or “our”), we are committed to providing our customers with high-quality electronic products and exceptional service. We understand that sometimes returns may be necessary. This Refund and Returns Policy (hereinafter referred to as “Policy”) outlines our procedures for returns, exchanges, and refunds for purchases made through our website, grandskicollection.com, and in our physical store located at 1112 Church St, Lynchburg, Virginia, United States. By making a purchase from Grandski Collection, you (hereinafter referred to as “Customer,” “You,” or “Your”) agree to adhere to the terms outlined in this Policy. This policy is designed to be fair and transparent, and it complements our Terms and Conditions and Sales Policy.

2. General Return Conditions

  • Timeframe: You have 30 calendar days from the date of delivery or purchase to initiate a return for most new, unopened items. After this period, we are unable to process returns unless the product is covered under warranty.

  • Condition of Items: Returned items must be in new, unused, and resalable condition. They must include the original packaging, tags, accessories, manuals, and any other components that were originally included with the product.

  • Proof of Purchase: You must have a valid proof of purchase, such as an order number, receipt, or invoice, to initiate a return. Without valid proof of purchase, we may not be able to process the return.

  • Non-Returnable Items: Certain items are non-returnable, including but not limited to:

    • Software downloads and digital products

    • Items that have been personalized or customized

    • Items that are damaged due to misuse or negligence

    • Products marked as “Final Sale” or “Clearance”

    • Items that are missing their original packaging, parts or components, or are not in their original condition

  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).

  • Restocking Fees: We reserve the right to charge a restocking fee for returns that do not meet our return criteria (e.g., opened packaging, damaged items, missing parts). The restocking fee will be determined on a case-by-case basis.

3. Initiating a Return

  • Return Authorization Number (RAN): Before returning any product, you must first obtain a Return Authorization Number (RAN). Returns sent without a RAN will not be accepted.

  • How to Obtain a RAN:

    • Email: Contact our customer service team at contact@grandskicollection.com, providing your order number, the item(s) you wish to return, and the reason for the return.

    • Phone: Call our customer service department at (800) 779-0902, providing the same information as above.

    • Our customer service team will assess your return request and provide you with a unique RAN and instructions for shipping your return.

  • Packaging Your Return: Securely package the item(s) you are returning, including all original packaging, accessories, and manuals. Include a copy of your proof of purchase and the RAN clearly written on the outside of the package.

4. Return Shipping

  • Customer Responsibility: Unless the return is due to our error, you are responsible for paying the return shipping costs. We recommend using a trackable shipping method to ensure your return is received.

  • Shipping Carrier: You may choose the shipping carrier you prefer, but we advise using a reputable carrier.

  • Shipping Address: Ship your return to the address provided by our customer service team when the RAN was issued. Do not send returns to our business address, as it may cause processing delays.

5. Return Processing

  • Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet the conditions outlined in this Policy. This process can take 3-5 business days.

  • Notification: You will receive an email notification once your return has been inspected. This notification will inform you whether your return has been approved, rejected (and reason why), or whether a restocking fee is being applied.

  • Refund or Exchange: If your return is approved, we will process your refund or exchange as per our procedure described below.

6. Refunds

  • Eligible Refunds: If your return is approved, and is eligible for a refund, you will receive a refund for the purchase price of the item, less any shipping costs, restocking fees (if applicable), or discounts that may have been applied to the initial purchase price.

  • Refund Method: Refunds will be issued to the original method of payment used during the purchase.

  • Processing Time: Please allow 7-10 business days for the refund to be processed and reflected in your account. Refund processing times may vary depending on your payment provider.

  • Confirmation: You will receive an email confirmation once your refund has been processed.

7. Exchanges

  • Exchange Policy: Due to our inventory management system, we primarily process returns. If you wish to exchange your item for a different one, please return your initial item following the procedures listed above and place a new order for the item you desire on our website or in-store.

  • Exchange Timeline: Please place a new order as soon as possible to ensure item availability. You will not be able to hold items for exchange.

8. Defective Products

  • Warranty Coverage: Defective products are subject to the manufacturer’s warranty. Grandski Collection will assist you with any claims you have against the manufacturer’s warranty.

  • Procedure for Defective Items:

    • Contact Us: If you believe you received a defective product, please contact us within the warranty period through email at contact@grandskicollection.com or by phone at (800) 779-0902.

    • Documentation: Provide your proof of purchase, details about the defect, and any other required documentation.

    • Evaluation: We may request that you send the defective product to us for evaluation, and we will facilitate the return to the manufacturer for repair or replacement if covered under the warranty.

  • Manufacturer’s Responsibility: The manufacturer will make the final decision on whether the product is defective and if the warranty applies. Grandski Collection is not responsible for any warranties provided by third-party manufacturers.

9. In-Store Returns

  • Procedure: Items purchased at our physical store can be returned to the same store location. The same return and refund procedures apply, including having a valid proof of purchase, having all original parts, and following the policy’s return timeframe.

  • Proof of Purchase: Please bring your original receipt when returning items in-store.

10. Changes to This Policy

  • Modification Rights: We reserve the right to modify this Policy at any time.

  • Notification: Any changes will be effective immediately upon posting to our website, grandskicollection.com.

  • Your Continued Use: Your continued use of our website or purchase of our products following any changes to this Policy constitutes your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us:

  • Address: 1112 Church St, Lynchburg, Virginia, United States

  • Phone: (800) 779-0902

  • Email: contact@grandskicollection.com

  • Website: grandskicollection.com